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How to Design Extraordinary Customer Experiences in an Exponential World
Wed 27 September 2017, 14:00 - 17:00

How to Design Extraordinary Customer Experiences in an Exponential World



We live in a world of hyper-complexity and exponential development. Robots are taking over more and more blue and white-collar jobs. Commercial spaceflights are just around the corner. The Internet of Things is going to create changes even more dramatic than the world wide web. We are now living in a world where technology develops exponentially, not linearly. Anything, any service, any business model and any industry can be disrupted. This has severe consequences for businesses and business people everywhere. With this in mind, it’s important to recognise that the answer to surviving in this exponential world is not for your business to give up or turn a blind eye to technological development. Instead, your company can benefit from adopting a new perspective. Specifically, an unapologetic customer perspective. Why? Because human beings and their underlying motivations have remained the same since the dawn of time.

At the event you will meet Kris Østergaard, Co-founder and Chief Learning & Innovation Officer of SingularityU Denmark, a Scandinavian partnership of the Silicon Valley based Singularity University. Kris will share insights into how you can adopt an exponential mindset, give examples of where the world is heading on a short, middle and long term driven by technological development and how these developments can help solve the big, important problems the world is facing. In the following workshop, you will be challenged to rethink your own business and deep dive into understanding how you can design for a 10x impact - not only on your customers, but on the world and thereby also optimize your own potential of thriving in an exponential world.


About the speaker: Kris Østergaard

Kris has more than 15 years of research experience with a primary specialization in qualitative methodologies and gaining insights that form an important foundation for strategy building, designing extraordinary customer experiences, and affecting human behavior in a positive way. He is one of the world’s leading experts on Exponential Organizations and the translator of the best-selling book into Danish.

Along with his partner Laila Pawlak, Kris is also the author of the popular customer experience model The Fundamental 4s: How to Design Extraordinary Experiences in an Exponential World. He is a Certified Experience Economy Expert and was the first recipient of the prestigious Experience Management Achievement Award outside of the US. He is also adjunct faculty at Singularity University and a founder of the SingularityU Denmark.

The event is part of Oslo Innovation Week 2017.
Every afternoon from 5pm we hope you’ll join us at the OIW Afterwork at SALT. Visit for full program and join the conversation on #oiw2017.




Date & Location

September 27 @ 14:00 - 17:00
Skippergata 22
0154 Oslo
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