Do you enjoy helping people and do you possibly have experience in delivering excellent customer service?

Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels?

Are you motivated to work in a young company that moves at the speed of light?

If you nodded yes to the above, this might be the perfect opportunity for you - and for us!

About Monta

Monta is a new layer of technology that brings together installers, operators, service providers, electric vehicle owners, and charging point companies.

As a whole, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands, and we provide charging station owners a comprehensive solution to attract users and seamlessly manage usage, pricing, availability, and transactions.

By empowering charge point operators and offering consistent charging experiences for electric vehicle owners, Monta is laying the foundation for a scalable and sustainable EV infrastructure.

The role and tasks

In the position as Community Support Specialist, you will be be an integral part of our Customer Support Team based in Barcelona with a specific focus on supporting our customers on TrustPilot, Google Play & App Store Reviews, while also creating an active presence on social media, mainly in Facebook groups where our customers are sharing charging problems, asking for advise and would benefit from our help.

You will be the first hire with this specific set of tasks and key element in shaping the team's efforts on further building on our amazing community reputation. You will be our voice to the outside world, and split your working day on active outbound support and solving support tickets in our queues. Therefore, it is crucial that you have a passion for helping people. Our users are always our primary focus and it's important to us that they have a not only fantastic, but also memorable experience that they will share with friends and family.

Your primary tasks will consist of:

• Proactively reaching out to customers leaving reviews on TrustPilot, Google Play & App Store.
• Engaging in direct communication with our customers, primarily through email, chat & phone conversations.
• Listening to and addressing our customers' needs and concerns, providing professional and personal support at all times, and ensuring that our users are always our top priority.
• Collaborating with team members and other departments to troubleshoot and resolve inquiries, as well as optimise our internal processes.
• Contributing to expanding our knowledge base and assisting the team in building a solid foundation for the department and the collective future we are entering, where everyone on the team plays an important role in our shared success.
• Your shifts will be working 40 hours per week, Monday-Sunday and in a timeframe of 9 hours (including one hour lunch) between 07:00-19:00. We have a dedicated night shift team to cover nights.

Requirements

• You are fluent in French, German, Danish, or Swedish
• Additional languages are highly beneficial.
• You are located in or around Barcelona and can work from our office in Barcelona. Relocation package is not offered.
• You have all your work permits papers in order and an NIE-number.
• You have an “above and beyond”-mentality and are always willing to go the extra mile to help our customers.
• You are driven and can think outside of the box.
• You have attention to detail and are not afraid of taking ownership.
• You are tech-savvy and can navigate working in multiple systems.

We believe you will be a great candidate if you

• Have experience in a similar position, and in providing world-class customer service.
• Are resourceful and self-driven and likes to make things happen.
• Have great people skills and like reaching out and communicating with customers.
• Thrive working in a high-paced and super dynamic work environment.
• Are not afraid to make important calls - sometimes on the spot.
• Are motivated by the fact that we place the train tracks while we ride them and that you'll be 1st-gen Monteer working with this set of responsibilities.
• Would like to work in a company that is making the world a better place and has a strong focus on sustainability, inclusivity, and, above all, the understanding that teamwork makes the dream work.

Benefits

What’s in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Barcelona.

During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.

Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

We love diversity and everything that makes us different - that is also what makes us awesome!

Expected start date: March 1st, 2024
Full Training & Onboarding: 4 weeks
Salary for this position: 25.000 EUR annually

We also offer:

• Health insurance
• Pension-scheme
• Warrant-program (stocks in Monta)
• Shared company electric cars
• Free gym membership
• Free lunch at work
• Free snacks & beverages
• Company and team events, including Friday bars, parties and various events
• Learning & development opportunities - 650 EUR yearly expense for educational purposes
• 3 days of annual leave to partake in educational courses
  

Does your heart desire to become a Monteer? Then let's talk!

Kindly submit your application in English