Our team is looking for dynamic individuals that are ready to join one of our fastest-growing teams within iManage. The Support Engineer will get hands-on experience within our iManage product suite and will draw upon their problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success. As a Support Engineer, you will learn everything there is to know about our products and our customers.

Responsibilities

- Analyse, diagnose, and resolve software and configuration issues in complex multi-tiered application environments

- Develop and maintain a deep technical knowledge of iManage products

- Effectively collaborate with customer engineers and system integrators to support complex system deployment projects

- Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies

- Develop, document, and publish best practice methods, technical white papers, blogs, and solutions

- Proactively assist customers and internal teams to avoid or reduce problem occurrence

Requirements

- Bachelor’s degree in computer science or information technology related major required.

- Advanced Knowledge of mobile connectivity solutions including Apple iOS application

- Proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues

- Working knowledge of SQL database technologies

- Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script

- MCSE, MCP or MCSA certification is highly desirable